Quality Methods in Healthcare
Quality Methods in Healthcare
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Competency
Describe different quality methods within healthcare.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of
approximately 60 beds, and offers the following:
Emergency room services
Intensive care
Surgical care
Obstetrics
Diagnostic services
Some rehabilitation therapies
Inpatient pharmacy services
Geriatric services
Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients
and staff, varying from long wait times to rude physicians. You
have been hired to design and implement a Quality Improvement
Plan to help uncover quality problems and to satisfactorily resolve
them.